Support

Write to the owner.

Email support@vitrine-studio.net. Include the shop domain and whether the question is about the desktop app, pairing, or Apply.

FAQ

Where are photos processed?

On the PC running the desktop app. Local folder jobs do not publish to Shopify.

Can the desktop app update the store?

No. Apply runs in the Shopify Admin app, through the control-plane API. The desktop app does not hold the Admin token.

What is included on Free?

Install, pairing for one device, unlimited local folder jobs, a catalog health count when the store is connected, 20 queued products per month, and 10 applied images per month. One locale on jobs sent from Admin.

What does Pro cost?

$19 per month, charged by Shopify App Pricing. Pro removes the queue and Apply caps, allows every supported locale, and allows more than one paired device.

Why did Windows warn me?

Mode B is a script install, so SmartScreen can warn. When this site publishes Vitrine-Windows.zip, that signed app is the preferred download. The first signed release can still show SmartScreen or Smart App Control. Reputation for the certificate builds over time. If the file came from this site, More info → Run anyway, or use Mode B. Leave those protections on.

How do I pair the PC?

In the desktop app, Settings → Start pairing. Open the pair page on the control plane (or Devices in the Admin app), sign in, and enter the 8-character code.

How do I move from Free to Pro?

Open Billing in the Admin app and choose Upgrade to Pro. Until the Partner Dashboard plans are live, that page explains the placeholder link. The charge itself is Shopify's, not a card form on this website.